At Beso Provider Hub, we are committed to delivering high-quality clinical training and services. This Refund Policy explains the terms under which refunds, credits, and cancellations are handled across our various service offerings.
Because our training courses involve substantial instructor preparation, venue coordination, supply ordering, and limited seat capacity, our refund terms reflect the real costs of holding a seat. We appreciate your understanding and encourage you to reach out before canceling — we are often able to find a solution that works for both parties.
When in doubt, contact us first. Many situations — scheduling conflicts, credential delays, practice changes — can be resolved with a transfer, credit, or flexible reschedule. We would rather find a solution than issue a refund. Email us at [email protected].
Our training courses are hands-on, in-person events held in Phoenix, AZ with limited enrollment. The following terms apply to all course registrations:
Cancellation terms are based on the number of calendar days before the scheduled course date:
Transfers vs. Refunds: In most cases, transferring your enrollment to a future date or a different course is the fastest and most cost-effective option. Transfers requested more than 14 days in advance are generally accommodated at no additional cost, subject to seat availability.
Beso reserves the right to cancel, reschedule, or modify courses due to instructor unavailability, insufficient enrollment, venue issues, or other circumstances beyond our control. In these cases:
We strongly recommend that you do not book non-refundable travel arrangements until you have received a confirmed course confirmation email. Beso is not responsible for travel costs, hotel bookings, or other expenses incurred in connection with a cancelled or rescheduled course.
Providers who do not attend a course without prior cancellation or transfer are considered no-shows. No-shows forfeit their course fee and are not eligible for a refund or credit. If extenuating circumstances prevented attendance, please contact us within 48 hours of the course date to discuss options. We review these situations on a case-by-case basis.
Due to the digital and immediately deliverable nature of our practice resources, protocols, consent forms, patient education materials, and starter kit bundles, all digital resource purchases are final and non-refundable once access or delivery has been provided.
If you believe there was an error in your order, a technical delivery issue, or a mismatch between what was described and what was delivered, please contact us within 7 days of purchase. We will review the situation and, if appropriate, issue a credit or replacement at our discretion.
Medical director engagements are governed by a separate, written service agreement. Refund, cancellation, and early termination terms are detailed in that agreement and vary based on the engagement model and billing structure.
In general:
Please refer to your signed engagement agreement for the specific terms applicable to your arrangement.
Practice consulting sessions are confirmed upon payment. The following terms apply:
Certification application fees are non-refundable once the application review process has begun. If your application is denied due to ineligibility (e.g., insufficient Beso training history), we will issue a credit toward a qualifying Beso training course equal to the application fee paid.
Annual renewal fees are non-refundable. Certifications that lapse due to non-renewal may be reinstated within 6 months of the expiration date by completing the renewal process and paying the applicable fee.
Community membership access is included with course completion or certification and does not carry a standalone fee at this time. If a standalone community membership fee is introduced in the future, refund terms will be provided at the time of purchase.
To request a refund, course transfer, or credit, please contact us by email at [email protected] with the following information:
We process refund requests within 10 business days of approval. Approved refunds are returned to the original payment method. Processing times may vary by payment provider but are typically 5–10 additional business days after we initiate the refund.
We want to work with you. If you’re facing a scheduling conflict, a practice change, or an unexpected circumstance, please reach out before the cancellation deadline. In most situations, we can find a flexible path forward that doesn’t require a refund.
For refund requests or questions about this policy:
Beso Wellness and Beauty, LLC
Beso Provider Hub
Phoenix, Arizona
Email: [email protected]
Response Time: Within 2 business days